Frequently Asked Questions
Orders
How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details, then confirm your order.
Can I cancel or change my order?
We process orders quickly, so changes or cancellations are only possible within a short time after placing your order. Please contact us as soon as possible at support@cartlivo.shop.
Shipping
How long does delivery take?
Orders are processed within 1 to 3 business days. Delivery usually takes 4 to 7 business days within the United States.
Do you provide tracking information?
Yes. Once your order is shipped, you will receive a tracking number by email.
Do you offer free shipping?
We may offer free shipping promotions from time to time. Any available offers will be shown at checkout.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, Shop Pay, Apple Pay, and Google Pay.
Is my payment information secure?
Yes. All payments are processed through secure and encrypted systems. We do not store your card details.
Returns & Refunds
What is your return policy?
You can return items within 30 days of delivery if they are unused and in original condition.
How long does it take to get a refund?
Once your return is approved, refunds are processed within 5 to 10 business days.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Products
Are your products authentic and high quality?
Yes. We carefully select our products to ensure quality, style, and customer satisfaction.
Will the product look exactly like the pictures?
We try our best to display accurate images, but slight variations in color or design may occur due to lighting or screen differences.
Support
How can I contact you?
You can reach us anytime using the details below:
Cartlivo
707 Avenue B North
North Charleston, South Carolina, United States
Phone: +1 870-917-8256
Email: support@cartlivo.shop
What are your support hours?
Our support team is available Monday to Friday, and we aim to respond within 24 hours.