Refund policy

we want you to feel confident about every purchase. If something isn’t right, we’re here to help and make the process simple.

Returns

You can request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and unworn
  • It should be in its original condition with tags and packaging
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

Some items cannot be returned, including:

  • Final sale or clearance items
  • Gift cards
  • Personal care items once opened
  • Intimate wear for hygiene reasons

Refunds

Once we receive your returned item, we will inspect it and notify you about the approval.

If approved:

  • Your refund will be processed within 5 to 10 business days
  • The amount will be sent back to your original payment method

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If the item is defective or incorrect, we will cover the return cost

Damaged or Incorrect Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery.

Email: support@cartlivo.shop
Include clear photos so we can resolve the issue quickly.

Exchanges

We only offer exchanges if:

  • The item is defective
  • The wrong item was sent

Refund Policy – Cartlivo

Eligibility

Refund requests must be made within 30 days of delivery. Items must be unused and returned in original packaging.

Processing Time

Approved refunds are processed within 5 to 10 business days.

Delayed Refunds

If you have not received your refund:

  • Check your bank account first
  • Contact your payment provider
  • If the issue continues, reach out to us at support@cartlivo.shop

Return Address

Cartlivo
707 Avenue B North
North Charleston, South Carolina, United States

Phone: +1 870-917-8256
Email: support@cartlivo.shop