Shipping policy
we aim to deliver your order quickly and safely. Below you’ll find everything you need to know about our shipping process.
Order Processing Time
All orders are processed within 1 to 3 business days (Monday to Friday).
Orders are not processed or shipped on weekends or public holidays.
Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Time
We currently ship within the United States.
Estimated delivery time:
- Standard Shipping: 4 to 7 business days
Please note that delivery times are estimates and may vary due to factors such as weather, carrier delays, or high demand.
Shipping Cost
Shipping costs are calculated at checkout based on your location and selected shipping method.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
You can use this number to track your order at any time.
If you do not receive tracking details within a few days, please contact us.
Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to:
- High order volume
- Shipping carrier issues
- Weather or unforeseen circumstances
We appreciate your patience in such situations.
Incorrect Address
Please make sure your shipping address is correct at checkout.
Cartlivo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Lost or Stolen Packages
Cartlivo is not responsible for lost or stolen packages once they are marked as delivered by the carrier.
If you experience this issue, please contact the shipping carrier directly.
Contact Us
If you have any questions about your order or shipping, feel free to contact us:
Cartlivo
707 Avenue B North
North Charleston, South Carolina, United States
Phone: +1 870-917-8256
Email: support@cartlivo.shop